1. Where to get a purchase code? #
To obtain your purchase code from Envato Market:
- Log into your Envato Market account.
- Hover over your username at the top of the screen.
- Click Downloads from the drop-down menu.
- Click Download next to the Omniverse theme.
- Select License certificate & purchase code (available as PDF or text file).
2. How to activate the theme? #
- You can activate the Omniverse theme during installation via the theme wizard.
- If you skipped the setup wizard, you can activate manually via:
Dashboard → Omniverse → Theme License
3. How to move a license to a new domain? #
- Deactivate the license in your WordPress dashboard or in your account on xtemos.com.
- You can then activate the license on the new domain without issues.
4. Can 1 license key be used for multiple websites? #
No. 1 regular license = 1 website.
- If you have multiple websites, each website requires a separate license.
5. Can the theme be activated on a staging platform? #
Yes. You can activate the license on a staging environment (a clone of your live website).
6. Got the theme from a developer but without a purchase code #
- If you received the theme without activation, request a license key from the developer.
- If the developer doesn’t have a key, you need to purchase a license from ThemeForest to receive updates and support.
7. How to extend or renew the support period #
- Log in to your ThemeForest account.
- Hover over your username → Downloads.
- Find Omniverse in your purchases list.
- Click Renew Support Now! or Extend Now.
- After renewing, log into your account on the xtemos forum and click Update to refresh the support expiration date.
The cost of support is calculated as a percentage of the theme price.
8. Does the ability to download the theme disappear when support ends? #
No. Once you purchase Omniverse, it’s yours forever, and you can download it anytime, even after support expires.
9. Do you need to pay for the theme every year? #
No. Omniverse is a one-time purchase. You do not need to buy the license annually.
10. Activation error #
- Manage your purchase codes via your xtemos.com account.
- Remove old activations for domains that are no longer in use.
- You can then activate the theme on a new domain without issues.
